Privacy Policy

1. About This Policy

Prep To Sell (“we”, “us”, “our”) is a Perth-based property preparation business. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

This policy explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to it. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary to respond to your enquiry and provide our services. When you submit an enquiry through our website contact form, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Property address (if provided)
• The nature of your enquiry or service interest
• Any additional information you choose to include in your message

We do not collect sensitive information (such as health information, financial account details, or government identifiers) through our website.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry through our website contact form
• Contact us directly by email
• Engage us to provide property preparation services

We do not collect personal information indirectly from third parties or through tracking cookies. Our website does not use cookies for tracking or marketing purposes.

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiry about our services
• Provide property preparation services and Home Sale Preparation Reports
• Communicate with you about your property and any work we are undertaking
• Send you a quote or follow up on your request

We will not use your personal information for purposes other than those described above without your consent, unless required or authorised by law.

5. Direct Marketing

We do not use your personal information for direct marketing purposes. We will not send you promotional or marketing communications without your explicit consent.

6. Disclosure of Your Information

We do not sell, rent or trade your personal information to any third party. We may share your information with third-party service providers solely for the purpose of operating our website and delivering our services. These providers are:

Web3Forms
Our website contact form is processed by Web3Forms, a third-party form submission service. When you submit an enquiry, your form data is transmitted through Web3Forms’ infrastructure and delivered to our email inbox. Web3Forms processes this data on our behalf. For more information, see the Web3Forms Privacy Policy.

Cloudflare
Our website is hosted on Cloudflare Pages and served through the Cloudflare content delivery network. Cloudflare may process connection data (such as IP addresses) as part of providing hosting and security services. Cloudflare Web Analytics is used on this website to understand aggregate visitor behaviour. This tool does not use cookies and does not collect personally identifiable information. For more information, see the Cloudflare Privacy Policy.

Google Fonts
Our website loads fonts from Google’s servers. When your browser requests a font file from Google, Google may record your IP address as part of that request. We do not control this processing. For more information, see Google’s Privacy Policy.

We do not otherwise disclose your personal information to any other third parties unless required to do so by law or with your consent.

7. Storage and Security

Your personal information is received by us via email and held securely within our email system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiries that do not result in an engagement are typically deleted within 12 months.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable time, typically within 30 days. We may need to verify your identity before providing access to your information.

We will not charge a fee for making an access request. In some limited circumstances we may decline a request, in which case we will explain why in writing.

9. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about your personal information, please contact us: